When it came to my own online shopping cart system I couldn’t decide the best way forward, even though I’d been setting up shopping carts for my clients for the past two years and knew my way around various systems.

Ultimately I ended up making a poor choice by going a cheaper alternative route, than the service I really wanted. The reason I made this poor decision was lack of confidence on my part – I wasn’t sure how well my product would sell and didn’t want to invest heavily in a service that I may not need or use!

The reality of going the cheaper route? I had customers who weren’t able to download their product or make a payment and I lost revenue because of this!

To save you the same trouble I went through, here are my top 6 tips for ensuring that you get the right shopping cart system for YOUR business.

1. Think about your long-term goals. Having a shopping cart system that grows with your business is crucial to your long-term goals, particularly if you’re planning on launching more products and services in the future.

You’ll want to ensure that the shopping cart system you choose can easily handle additional products and services.

2. How simple is the shopping cart to set up? Can you easily do the product setup yourself, or does it require you to hold a degree in computer programming! You don’t want to be spending huge amounts of your time on the phone to tech support, or getting frustrated because the shopping cart isn’t easy to set up.

If the shopping cart system provides you with HTML code that you have to add to your website, consider how comfortable you feel adding this. You may decide that this is a service to outsource to your Virtual Assistant.

3. Accepting online payments. Whether you’ll be selling digital or physical products, you will need a system that can accept online payments. These days customers want instant gratification, which is why digital products are so popular, and you need to be able to accept payments instantly too.

Think about this situation – you go on to a website and in order to buy a product you have to print off an order form and fax it in, or call to place an order! You will have just lost the sale as that’s not easy for your customer! The best solution is to get a merchant account, and ensure that your merchant provider’s services are compatible with your online shopping cart system.

4. Don’t Immediately Go The Cheaper Route. It can be a false economy to go the cheaper route, particularly if it doesn’t offer all the features and functionality you want. Come up with a list of what you would like in an online shopping cart system, and then find a service that will meet ALL of your needs.

5. Customer Service. You want to make it as quick and easy as possible for your customers to purchase from you and get instant access to their product. An online shopping cart system that offers digital download of your products will do this for you.

And if you have a physical product ensure that your shopping cart service can calculate postage and print shipping labels too.

Don’t make your customers jump through hoops just to make a purchase from you!

6. Autoresponders and follow-up messages. It’s much easier to sell future products to existing customers – after all they already know, like and trust you. In order to do this you need your shopping cart to be able to keep a database of your customers so that you can follow up with them. Autoresponders are a great way to do this. You can follow up with your customer several times after they’ve made a purchase and check in with them to see how they’re getting on with your product. And you can do this very easily and quickly if your shopping cart has an autoresponder feature.

Keep all of these points in mind when choosing your online shopping cart system, and you will find the perfect solution for you!

Step 1 – Choosing the Shopping Cart

Begin by researching which shopping cart is provided by your hosting company. While using the shopping cart provided by the hosting company is the easiest route, keep in mind that this product serves a wide audience and may not do exactly what you would like it to do. For example, most canned shopping cart applications allow you to customize your storefront using templates; however, you may be limited to the photos or color choices defined within a particular template. Some shopping carts allow you to write custom cascading style sheets (CSS) code, but, CSS is limited to color and font choices only. On the plus side, the shopping cart provided by the hosting company will get you going much faster.

Going the custom route can be beneficial if you have particular needs that cannot be met with a canned application. Several options are available: open source, shareware and fully licensed products. To establish a custom shopping cart, you have to understand the scripting language to be used and have the ability to set up the shopping cart on the platform where your site is hosted.

When making a decision regarding which custom option to use, keep in mind the tech support available to you. With open source and shareware tools, you may have to wait for a while to get an answer to your question.

Step 2 – Set up your Merchant Account

This portion of the process takes the longest time – sometimes up to two or three weeks. Make sure that the merchant account that you set up works with the shopping cart you are selecting and can be hosted on the same platform as your website. The three major categories of merchant accounts that can be created are:

Standard Merchant Account – Using this account, you will be able to sell regular products, such as books, shoes or electronics.

Specialty Merchant Account – This account is created for merchants that sell computer software, flowers or training materials.

International Merchant – If you intend to sell your products internationally, then you will need this merchant account.

Your banker can arrange a meeting with a representative who will explain the fee structure and terms and conditions for setting up a merchant account.

Step 3 – Payment Gateway

Usually, when you set up a merchant account, your payment gateway will be set up automatically as well. In the case where the merchant account is not compatible with the shopping cart, you might have to set up the payment gateway manually. This process often involves a conference call between the payment gateway representative, the merchant account representative, and the technical person who is helping you program the shopping cart.

Step 4 – Set-up SSL

Once you set up your shopping cart, you need to add a secured socket layer (SSL) certificate to the portion of the site that houses the shopping cart. For example, you may place your shopping cart under the sub-domain as follows
shop.domainname.com

Most people won’t buy from your site unless you have the SSL installed. SSL prevents hackers from stealing your customers’ personal information, including credit card numbers. Typically, a SSL certificate is issued for a year and is location-specific, meaning you can’t move the certificate from one domain to another. Therefore, you should not to change the location of the shopping cart once you have applied the SSL certificate because you will have to purchase a new certificate for the new location.

Step 5 – Refund Policy, Privacy Policy, Terms and Conditions

Before bank representatives approve merchant accounts they often request that the site states your refund policy, privacy policy and terms and conditions. If you don’t offer a refund, this policy should be clearly stated on your site.

This article described the steps necessary for setting up a successful shopping cart installation. In Part II of this article, we’ll delve into the details of setting up the shopping cart to attract buyers and entice them to buy from you.

Resources

Visit http://www.cxtgroup.com/shopping-cart.html to see a graphical view of the steps involved and learn to learn about the shopping carts. If you would like to discuss your particular needs in setting up a shopping cart, call us today toll-free at 877-439-2539 for a FREE 1-hour consultation.